1. Active listening: Give the other person sufficient attention and avoid interruptions. Indicate that you are listening attentively by nodding, smiling, or responding briefly. Try to understand the other person's emotions and perspectives, and think from their perspective.
2. Effective communication: Clearly and directly express one's thoughts and needs, avoiding ambiguity or vagueness. Use 'I' statements to express feelings and needs, reducing blame and aggression. Pay attention to tone and body language, and maintain an open and non defensive posture.
3. Respect and understanding: Respect everyone's uniqueness, perspectives, and background, and avoid prejudice and discrimination. Try to understand the other person's position and feelings, even if you don't agree with their viewpoint. Provide positive feedback and encouragement to enhance the other party's confidence and motivation.
4. Building trust: Maintain honesty and transparency, do not lie or conceal important information. Fulfilling commitments, even small matters, should be taken seriously. Show reliability and stability, making the other party feel dependable.
5. Dealing with conflicts: Maintain calmness and rationality, and avoid emotional reactions. Seeking common ground and solving problems in a constructive manner. Seek third-party assistance if necessary, such as mediators or professionals.