1. Listening and Resonance: Listening: Listen attentively to the other person's words, without rushing to interrupt or express your own opinions. Show your attention through nodding, eye contact, and other means. Resonance: Try to understand the other person's feelings and perspectives, using phrases such as "I understand your feelings" or "I can understand your thoughts" to express resonance and make the other person feel understood and respected.
2. Clear expression: concise and to the point: express oneself in simple and clear language, avoiding lengthy and complex sentences. Ensure that your information is clear and easy to understand. Positive and proactive: Try to communicate in positive and encouraging language, avoiding negative evaluations or accusations. Even if it is necessary to point out issues, a constructive approach can be taken. Interactive questioning: Guiding dialogue through questioning to maintain the interactivity of communication. This not only showcases your interests, but also allows the other party to share their ideas more deeply.
3. Observing and adapting: Observing reactions: Always pay attention to the other person's expressions, tone, and body language, and judge their level of interest and comfort in the current topic. Flexible adjustment: Flexibly adjust your topic, tone, and expression based on the other party's reaction. If the other party appears uninterested or uncomfortable, change the topic or adjust the tone in a timely manner. Respect for differences: Recognize that everyone has different backgrounds, perspectives, and emotions. Respect these differences in communication and avoid arguing or imposing one's own views.