1. Stay calm and observe: Parents should remain calm, avoid immediately intervening in conflicts, and give their children the opportunity to solve problems on their own. Observe the nature and extent of the conflict to ensure there is no risk of physical harm.
2. Listening and Understanding: When conflicts persist or escalate, parents should listen separately to the perspectives of both children, understand their feelings and positions. Guide them to express their ideas with open-ended questions, ensuring that every child feels heard and understood.
3. Guiding problem-solving: After understanding the full picture of the conflict, parents can guide their children to jointly find a solution. Encourage them to think about how to respect each other, compromise, or take turns to solve problems. When necessary, provide several possible solutions for them to choose from, but the final decision should be made by the children themselves. At the same time, it emphasizes the importance of cooperation and communication to help children learn and grow from conflicts.