1. Listening and understanding: Give both parties sufficient time and opportunity to express their opinions and feelings without interruption or judgment. Ensuring a genuine understanding of the other party's position and emotions is the first step in solving the problem.
2. Finding the root cause together: After both parties have calmed down, explore the fundamental reasons that led to the conflict together. Possible misunderstandings, poor communication, differences in expectations, etc. Through open dialogue, identify the crux of the problem.
3. Negotiate a solution: Based on the understanding and recognition of the problem by both parties, jointly propose possible solutions. Encourage both parties to express their ideas and suggestions, and try to find a compromise solution that is acceptable to both parties. During the negotiation process, maintain respect and patience, and seek third-party opinions or assistance if necessary.