1. Listening skills: Actively listen, maintain eye contact, do not interrupt the other person, and express understanding through nodding or brief responses.
2. Expression skills: Clearly and concisely express your thoughts, use "I" statements to reduce aggression, pay attention to tone and intonation, and maintain a positive and respectful attitude.
3. Feedback skills: Provide timely, specific, and constructive feedback, confirm the other party's understanding, encourage them to continue expressing themselves, and remain calm and impartial when dealing with conflicts.