1. Listen and express understanding: patiently listen to the other person's complaints and troubles without interrupting. Use phrases such as' I understand this is difficult for you 'and' This situation is indeed uncomfortable 'to make the other person feel your understanding and resonance.
2. Provide a positive perspective: Encourage the other person to seek opportunities for growth from adversity: "Every challenge is a learning opportunity, and you can become stronger from it." Remind them of past success experiences and boost confidence: "Remember that you have encountered difficulties before, but you have overcome them one by one, and this time you will definitely be able to do it
3. Practical actions and suggestions: Propose specific solutions or suggestions, such as adjusting work methods, seeking help from colleagues or superiors, etc. Encourage relaxation activities such as walking, exercising, or doing things you enjoy to relieve stress. If necessary, express willingness to provide direct assistance or support, such as analyzing problems together, sharing workload, etc.