1. Active listening and expression: Listening: Listen attentively to the other person's point of view, without interruption or immediate rebuttal, and express understanding through nodding, repeating the other person's words, and other means. Expression: Clearly, directly, but politely express one's own opinions and feelings, using the phrase 'I' to reduce the other person's defensive mentality.
2. Finding commonalities and win-win solutions: Finding commonalities: Emphasizing the common goals, interests, or values of both parties as the basis for resolving conflicts. Explore win-win situations: Encourage both parties to propose multiple solutions and jointly evaluate these solutions to find a solution that meets their own needs without harming the interests of the other party.
3. Emotional management and calm handling: Identify emotions: be aware of your emotional reactions in conflicts, such as anger and anxiety, and try to calm your emotions by taking deep breaths, briefly leaving, and other means. Stay calm: Maintain calmness and rationality in conflicts, avoid emotional words and actions, which helps to communicate and solve problems more effectively. Seeking third-party assistance: If the conflict is difficult to resolve on its own, a neutral third party can be sought to assist in communication and mediation.