1. Open communication: Both parties should choose a calm and private moment to express their feelings and thoughts candidly. Use the expression 'I', such as' I feel... 'instead of blaming the other person with' you always... '. Be patient when listening to the other person, do not interrupt, and ensure that both parties are fully understood and respected.
2. Find common ground and understand the other person: Strive to think from the other person's perspective, understand their position and feelings. Attempt to identify the root cause of the conflict and explore whether both parties have common goals or desires that can be resolved through negotiation. The discovery of commonalities helps to enhance the sense of connection between each other and reduce the pressure caused by differences.
3. Develop solutions and compromise: Based on communication and understanding, explore solutions to the problem together. Encourage both parties to put forward their own suggestions and be willing to compromise to reach a mutually acceptable solution. Clarify the responsible person and completion time for each step to enhance execution. At the same time, maintain flexibility and be willing to adjust plans according to actual situations. Remember, the real solution often lies in both parties being able to make certain concessions and changes.