1. Check the charging equipment: Confirm whether the charging gun, charging station, or household charging socket is working properly. Check if the charging cable is damaged, if the charging interface is dirty or blocked by foreign objects, and ensure that the charging device is securely connected.
2. Check the vehicle charging interface: Check if the vehicle charging interface is damaged, loose, or has water stains. If there is dust or foreign matter inside the interface, gently wipe it with a soft cloth. Be careful not to use liquids or sharp objects to clean the interface.
3. Check the battery status of the vehicle: Check the battery status through the vehicle dashboard or charging app to confirm whether it cannot be charged due to overheating, overcooling, or battery management system failure. If the battery temperature is too high, wait for it to cool naturally before attempting to charge it; If you suspect a malfunction in the battery management system, it is recommended to contact the after-sales service center for inspection and repair.