1. Listen and respond: Listen attentively: When the other person is speaking, give full attention and avoid distractions or interruptions. Positive feedback: Encourage the other person to continue by nodding, smiling, or using simple affirmative words. Summary and Questions: After the other party has spoken, briefly summarize their key points and ask relevant questions to demonstrate your interest and understanding.
2. Clear and polite expression: Clear expression: Use simple and direct language, avoid vague or complex expressions, and ensure that the other party can accurately understand your meaning. Maintain politeness: Even if you disagree with the other person's viewpoint, express it in a respectful and polite manner, and avoid using aggressive language. Positive language: Try to use positive and constructive language to convey positive energy and avoid negative complaints.
3. Adaptation and Empathy: Adapt to the communication partner: Adjust your communication style based on their age, cultural background, personality, etc., to make it closer to them. Show empathy: Try to think from the other person's perspective, express understanding and support for their feelings. Flexible adaptation: Based on the progress of the conversation and the other party's reaction, adjust the topic or communication strategy flexibly to maintain a smooth and pleasant conversation.