1. Active listening and expression: Listening: Listen attentively to the other person's words, understand their emotions and perspectives, and avoid interrupting or rushing to express one's own opinions. Indicate that you are listening attentively by nodding, smiling, or responding briefly. Expression: Clearly and directly express one's thoughts and feelings, while respecting the opinions of others. Use accusatory language such as "I feel" instead of "you always" to reduce conflict.
2. Build trust and respect: Be honest with others: Maintain consistency in words and actions, do not lie or exaggerate, and establish a trustworthy image. Respect for differences: Recognize that everyone has their own unique background, perspectives, and feelings, respect these differences, and avoid discrimination or bias. Keeping promises: Once a promise is made, try your best to fulfill it, communicate promptly even in the face of difficulties, and maintain a trusting relationship.
3. Effective communication and conflict resolution: Proactive communication: When encountering problems, communicate with the other party in a timely manner to avoid the accumulation of misunderstandings and suspicions. Emotional management: Maintain calmness in communication, control one's emotions, and avoid dealing with problems emotionally. Finding commonalities: In conflict, try to find common goals and interests between both parties, and use them as a basis to seek solutions. Compromise and Reconciliation: Willing to make certain compromises when necessary to reach a mutually acceptable solution and strive to repair the damaged relationship.